Privacy Policy

1. Introduction

Lake Junk ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you contact us or use our junk removal services.

2. Information We Collect

We collect information you provide directly to us, including:

• Your name, phone number, and email address when you request a quote or contact us.
• Your service address and a description of items to be removed to prepare an accurate estimate.
• Payment information processed securely at the time of service (we do not store full payment card details).
• Communications you send us by phone, email, or web form.

We may also collect limited technical data automatically, such as your IP address, browser type, and pages visited, through standard web server logs or analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and perform your junk removal service.
• Provide you with quotes, invoices, and follow-up communications related to your service.
• Respond to your questions and customer service requests.
• Send service reminders or promotional offers (you may opt out at any time).
• Improve our website, service offerings, and business operations.
• Comply with applicable legal obligations.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in limited circumstances:

• Service providers: Trusted vendors who assist with scheduling, payment processing, or communications — bound by confidentiality obligations.
• Legal compliance: When required by law, regulation, or valid legal process.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may transfer to the successor entity.

5. Cookies & Analytics

Our website may use cookies or similar technologies to understand how visitors use our site. You can disable cookies in your browser settings; however, some features of the site may not function properly as a result. We may use tools such as Google Analytics to review aggregated, anonymized traffic data.

6. Data Retention

We retain your personal information for as long as necessary to provide services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where it is no longer required.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: nick-thejunkguy@hotmail.com
• Phone: 519-328-9507
• Service Area: Sarnia, ON and surrounding area